Privacy policy
Last updated: 18/04/2026
This Privacy Policy describes how Dog Lush (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from doglush.com (the "Site") or otherwise communicate with us (collectively, the "Services").
For the purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or operational needs. Any updates will be posted on this page and the "Last updated" date will be revised where required.
How We Collect and Use Your Personal Information
To provide our Services, we collect personal information from a variety of sources depending on how you interact with us.
We use this information to:
Communicate with you
Process and fulfil orders
Provide customer support
Improve our Services
Comply with legal obligations
Protect our business and users
What Personal Information We Collect
The types of personal information we collect depend on your interaction with our Site.
Information You Provide Directly
This may include:
Basic contact details such as your name, address, phone number, and email
Order details including billing and shipping address, and order confirmations
Account details such as login credentials
Shopping activity including items viewed or added to cart
Customer support messages and communications
Providing certain information may be necessary to access some features of the Services.
Information Collected Automatically
We may collect Usage Data automatically through cookies and similar technologies. This can include:
Device and browser information
IP address
Pages visited and interactions on the Site
Network and connection details
Information from Third Parties
We may receive information from:
Service providers supporting our Site (such as Shopify)
Payment processors handling transactions
Marketing and analytics partners
All third-party information is handled in accordance with this Privacy Policy.
How We Use Your Personal Information
We use your information for the following purposes:
Providing Services
To process orders, manage accounts, arrange shipping, and handle returns or exchanges
Marketing and Advertising
To send promotional communications and show relevant advertisements
Security and Fraud Prevention
To detect and prevent fraudulent or harmful activity
Customer Support
To respond to enquiries and improve your experience
Cookies
We use cookies to improve functionality, analyse performance, and personalise your experience.
You can manage or disable cookies through your browser settings, although this may affect site functionality.
For more details, please refer to Shopify’s cookie policy.
How We Share Personal Information
We may share your information with:
Service providers such as payment processors, fulfilment partners, and analytics providers
Marketing and advertising partners
Affiliates within our business group
Authorities where required by law
We do not use sensitive personal information to infer characteristics about you.
User Generated Content
If you submit reviews or content on our Site, this information may be publicly visible. We are not responsible for how others use publicly shared information.
Third Party Links
Our Site may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies.
Children’s Data
Our Services are not intended for children. We do not knowingly collect personal information from individuals under 16.
If you believe a child has provided us with personal information, please contact us to request deletion.
Security and Retention
We take reasonable steps to protect your information, but no system is completely secure.
We retain personal information only as long as necessary to:
Provide Services
Meet legal obligations
Resolve disputes
Enforce agreements
Your Rights
Depending on your location, you may have rights including:
Access to your personal data
Request correction of inaccurate data
Request deletion of your data
Request transfer of your data
Withdraw consent where applicable
You can exercise these rights by contacting us.
We may need to verify your identity before processing requests.
Complaints
If you have concerns about how your data is handled, please contact us first. You may also have the right to contact your local data protection authority.
International Data Transfers
Your data may be processed outside your country, including in the United States.
Where required, we use appropriate safeguards such as standard contractual clauses to protect your data.
Contact Us
If you have questions about this Privacy Policy or your personal data, please contact us:
📋 Contact Us
📩 Email: support@doglush.com
📞 Phone: +441133508615
Business Hours:
Monday to Friday: 9:00 AM – 5:00 PM (GMT)
Saturday: Closed
Sunday: Closed
We aim to respond to all enquiries within 24 hours.